Privacy Policy

Last updated: November 2025

Introduction

LOOKERO HUB S.L. ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on our website
• Express interest in our products or services
• Participate in activities on our website
• Contact us

The personal information we collect may include:

• Name and contact data (email, phone number, address)
• Credentials (passwords, security questions)
• Payment information
• User-generated content

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• Browser and device characteristics
• Operating system
• Language preferences
• Referring URLs
• Device name and country
• Information about how and when you use our website
• Other technical information

How We Use Your Information

We use personal information collected via our website for:

• Facilitating account creation and authentication
• Sending you marketing and promotional communications
• Providing and managing your account
• Processing your transactions
• Improving our services
• Protecting our services and users
• Responding to legal requests and preventing harm

Data Retention

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

GDPR and LOPD-GDD Compliance

As a Spanish company, we comply with:

• GDPR (EU Regulation 2016/679)
• LOPD-GDD (Organic Law 3/2018 on Personal Data Protection and Digital Rights)
• LSSI-CE (Law 34/2002 on Information Society Services)

We process your personal data on the following legal bases:

• Your explicit consent
• Performance of a contract with you
• Compliance with legal obligations
• Legitimate interests (after balancing with your rights)

Spanish Data Protection Authority

You have the right to file a complaint with the Spanish Data Protection Authority (AEPD):

• Website: www.aepd.es
• Address: C/ Jorge Juan, 6, 28001 Madrid, Spain
• Phone: +34 901 100 099

Cookies and Tracking

We use cookies and similar tracking technologies in accordance with Spanish and EU regulations. Types of cookies used:

• Essential cookies: Necessary for website functionality
• Analytics cookies: Help us understand how visitors use our website
• Marketing cookies: Used to personalize advertising (requires consent)

You can manage your cookie preferences at any time through your browser settings. For more information, see our Cookie Policy.

Cookie Consent: We obtain explicit consent before using non-essential cookies, in compliance with Article 22.2 of the LSSI-CE.

Third-Party Services

We may employ third-party companies and individuals to:

• Facilitate our service
• Provide service-related services
• Perform service-related activities
• Assist us in analyzing how our service is used

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

Children's Privacy

Our services are not directed to children under 13 (or 16 in the EEA). We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: hello@lookero.com
• Address: LOOKERO HUB S.L., Calle Paseo de Gracia 19, Planta Baja, 08007 Barcelona, Spain

Data Protection Officer

For EEA residents, you can contact our Data Protection Officer at: hello@lookero.com